Langan Consulting Engineers Ltd (LCE) is committed to ensuring that your privacy is protected. This statement (together with our General Terms and Conditions) sets out the basis on which any personal data we collected from and about you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
DATA WE COLLECT AND PROCESS
INFORMATION YOU PROVIDE
This is information that you give when corresponding by phone, e-mail or otherwise. It includes the information you supply us with when you engage us to provide engineering services. This information may include, but is not limited to, your name, address, e-mail address, phone number, financial information, site information, development layouts and related documents.
INFORMATION WE COLLECT
Depending on the circumstances, we might also obtain personal data about you from other sources such as public registers, government and regulatory authorities, business partners, financial and insurance advisors, service providers, etc.
You are not obliged to provide us with your personal information. However, if you do not, we may not be able to carry out the services you have requested.
WHY WE PROCESS YOUR DATA
We process your data in order to comply with legal obligations to which we are subject, to perform the services you have requested or to take steps at your request prior to undertaking to provide services for you.
HOW WE USE YOUR DATA
We gather and use your information to:
Allow us to provide the services you request from us;
Comply with legal obligations we may be subject to;
Provide you with information about other services we offer;
To notify you of changes to our services; and
To monitor and improve the quality of our services.
We may share your information with local authorities, contactors or partners of LCE in connection with services that these individuals or entities perform for or with LCE.
We may disclose or share your data in order to comply with any legal obligation or in order to enforce or apply our General Terms and Conditions.
We take our data security responsibilities seriously, employing the most appropriate physical and technical measures, including staff training and awareness. We review our data security measures and procedures regularly. Unfortunately, the transmission of information by means of the internet, including through email, is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to or from us by means of e-mail and any such transmission is at your own risk.
It is our aim to only hold your data for as long as this is necessary. Unless otherwise required under applicable law, we store your data for as long as we provide services to you and for a period of no less than six years beginning on the date we archive your file.
HOW YOUR INFORMATION IS STORED
Physical files are stored in our secured office for the duration of a project. Electronic files are stored on our secure servers and in the cloud.
Our IT security is managed by a 3rd party consultant with expertise in the area. Our network, including servers and portable PC’s are protected by Webroot security and anti-virus software. Webroot is an ISO27001:2013 accredited system. All our cloud-based data is managed securely via Microsoft office 365 and Microsoft server technology.
Our offices are securely locked outside of business hours with a full security alarm system and CCTV. All hard copy files are securely stored in cabinets in our offices. All files not sent to archive are shredded prior to disposal.
You are entitled to have your personal information:
Used in a fair and legal way
Made available to you when you ask for a copy
Corrected if you ask for the information to be corrected
We process your data solely on the basis of your consent, you are entitled to withdraw your consent at any time. This will not affect the lawfulness of our processing before the withdrawal.
You also have the right to lodge a complaint with the Data Protection Commissioner at any time.
CHANGE OF STATEMENT
We may update this privacy statement from time to time and will publish such updated version on our website, as appropriate.